Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you and РЕГНЕКСТ ЕООД / REGNEXT EOOD / Ltd. (“REGNEXT”, “Sauci AI”, “we”, “us”, or “our”). REGNEXT EOOD is a company incorporated under the laws of Bulgaria, with:

• Company Number (UIC): 208608387

• Registered Address: Str. George Washington 13, Sofia 1000, Bulgaria
  
  These Terms govern your access to and use of:
  

• the Sauci AI website (the “Website”),

• our applications, interfaces, and APIs, and

• all related services, features, and content (collectively, the “Services”).
  

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

In these Terms, “you” and “your” refer to the individual user of the Services. If you are using the Services on behalf of a company or other legal entity, “you” includes that entity, and you represent and warrant that (a) you are authorized to bind that entity to these Terms, and (b) you accept these Terms on behalf of that entity.

Important: Sauci AI may generate explicit, adult-oriented or otherwise sensitive content. You must be 18 years or older to use the Services. If you are under 18, you are not permitted to register or use Sauci AI.

1. Use of the Services

1.1 Eligibility and Age Requirement

You must be at least 18 years old to create an account on Sauci AI and to access any part of the Services. This requirement applies in every country, without exception.

Where the age of majority in your country of residence is higher than 18, you must have attained that higher age. There is no jurisdiction in which a person under 18 may register for, hold, or use an account on Sauci AI.

By creating an account you represent and warrant that you are at least 18 years old and that you are legally permitted to access sexually explicit material under the law of your place of residence.

Enhanced age verification. In certain jurisdictions, statutory requirements oblige us to verify your age by a method stronger than self-declaration. Where you are located in such a jurisdiction, you will be required to complete an age-assurance or identity-verification check before you are granted access. These jurisdictions currently include, without limitation:

• the United Kingdom, pursuant to the Online Safety Act

• Australia, pursuant to the industry codes made under the Online Safety Act 2021

• France and Germany, under national implementing measures

• those states of the United States that have enacted age-verification legislation for adult content
  

Further jurisdictions are added as their requirements take effect, including Canada and additional EU Member States. Verification is carried out by a regulated third-party provider; we receive only the outcome of the check, and we do not retain identity documents or biometric templates.

Failure or refusal to complete a required check will result in access being restricted or denied.

False declarations. Providing false information about your age is a material breach of these Terms. Where we identify, or have reasonable grounds to believe, that an account holder is under 18, we will suspend the account immediately, require verification, and permanently close the account and delete its content where the account holder is confirmed to be, or fails to demonstrate that they are not, a minor. We apply device and network restrictions to prevent re-registration.

We reserve the right to require verification of any account at any time where an age-related risk signal arises.

1.2 Account Registration

To use certain features, you must create an account.

You agree to:

• provide accurate, current, and complete information when creating your account;
  
  

• maintain and promptly update your account information;
  
  

• not create an account using false identity or on behalf of someone else without permission.
  
  

We reserve the right to refuse registration or cancel accounts at our discretion, in accordance with these Terms.

1.3 Account Security

You are responsible for:

• maintaining the confidentiality of your login credentials;
  
  

• all activities taken under your account, whether or not authorized by you.
  
  

You agree to:

• immediately notify us of any unauthorized use of your account or any other breach of security;
  
  

• log out of your account at the end of each session when accessing the Services.
  
  

We are not liable for any loss or damage arising from your failure to comply with these obligations.

1.4 Service Changes and Availability

We may, at any time and without liability:

• modify, update, or discontinue parts or all of the Services;
  
  

• impose limits on certain features or restrict access to parts or all of the Services;
  
  

• temporarily suspend the Services for maintenance or technical reasons.
  
  

We may also establish general practices and limits relating to use and storage, including:

• retention periods for data and content;
  
  

• maximum storage space per account;
  
  

• automatic deletion of inactive accounts after a certain period.
  
  

You acknowledge that we are not responsible for loss or deletion of any content or data, and you are responsible for creating backups if needed.

1.5 Email & Electronic Communications

By creating an account or providing your email address, you consent to receive electronic communications from us, such as:

• important notices about your account or the Services;
  
  

• legal notices and policy updates;
  
  

• optional marketing communications (where permitted and subject to your preferences).
  
  

You can unsubscribe from marketing emails by following the instructions in those emails. Certain essential service communications may not be disabled.

2. Nature of the Services and Content

Sauci AI provides access to:

• AI-generated characters, companions, and chat experiences;
  
  

• AI-generated text, images, audio, and video;
  
  

• tools to customize and create AI characters, including NSFW / adult-themed characters where permitted by law.
  
  

You understand and agree that:

• AI outputs are automatically generated and may be unpredictable, inaccurate, offensive, or disturbing;
  
  

• we do not guarantee that any Content or AI output will be accurate, lawful, or aligned with your expectations;
  
  

• you are solely responsible for deciding whether to rely on, share, or act upon any information you obtain via the Services.
  
  

You must not use the Services for medical, legal, financial, tax or other professional advice. Sauci AI is for entertainment and personal use only.

3. User Conduct and Prohibited Content

You are solely responsible for all content you submit, create, generate, upload, post, or otherwise make available through the Services (“User Content”). This includes prompts, text, images, audio, video, AI characters, and AI-generated outputs that you choose to save, share, or publish.

3.1 Expressly Prohibited Content

The following are prohibited absolutely. They may not be created, generated, requested, prompted, uploaded, shared, stored or solicited through the Services, in any form, in any medium, and under any framing.

No exception applies. Fictional, artistic, satirical, educational, historical, roleplay, “aged-up”, AI-generated or otherwise synthetic framing does not create an exception. That all characters on Sauci AI are fictional and AI-generated does not create an exception. Consent between users does not create an exception.

1. Child sexual abuse materials. Any content that depicts, describes, simulates or sexualises a person under the age of 18, or a person who appears to be under the age of 18, in any sexual, nude, fetish, romantic or suggestive context. This includes any request for an AI character to be, portray or roleplay as a person under 18, and any content that sexualises a fictional or synthetic character presented as, or appearing to be, a minor.
   
   

2. Incest. Any sexual content depicting or describing sexual activity between family members, whether related by blood, by marriage, by adoption or by step-relation, and whether framed as real or fictional.
   
   

3. Bestiality. Any sexual content involving an animal, or involving any non-human creature in a sexual context with a human.
   
   

4. Rape, and any other non-consensual sexual behaviour. Any content depicting, describing or simulating sexual activity to which a participant does not or cannot consent, including sexual activity with a person who is asleep, unconscious, incapacitated, intoxicated, drugged, hypnotised or otherwise unable to consent, and any sexual activity obtained by force, threat, coercion, blackmail or abuse of authority.
   
   

5. Non-consensual mutilation of a person or body part. Any content depicting, describing or simulating the mutilation, dismemberment, disfigurement or infliction of lasting physical injury upon a person or any part of a person’s body without that person’s consent.
   
   

6. Human trafficking. Any content that depicts, describes, promotes, facilitates, normalises or simulates the recruitment, transport, transfer, harbouring or receipt of persons by means of threat, force, coercion, abduction, fraud or deception for the purpose of exploitation.
   
   

7. Sex trafficking. Any content that depicts, describes, promotes, facilitates, normalises or simulates the recruitment, harbouring, transport, provision or obtaining of a person for a commercial sex act induced by force, fraud or coercion, or in which the person is under the age of 18.
   
   

In addition to the categories above, the following are prohibited: content sexualising a real identifiable person without their consent, including sexual deepfakes; non-consensual intimate imagery; necrophilia; content depicting or soliciting commercial sexual services; and content promoting, glorifying or instructing self-harm, suicide, terrorism or violent extremism.

Enforcement. Any attempt to create, generate, request or upload content within this clause results in the immediate and permanent termination of your account without notice and without refund. Where the content is unlawful, we preserve the relevant records and refer the matter to the competent authorities and reporting bodies. Deliberate attempts to circumvent our content filters, including obfuscation, euphemism, incremental prompting or the use of coded language, are themselves a breach of this clause and are enforced on the same basis.

Reporting. Content within this clause may be reported at any time to support@sauci.ai. Reports concerning child safety are actioned on receipt.

3.2 Other Prohibited Content and Conduct

You further agree not to use the Services to create, upload, or share any content that:

1. Infringes rights
   
   

   • infringes any copyright, trademark, moral right, trade secret, privacy, publicity, or other proprietary rights of any person or entity;

   • uses another person’s name, likeness, or identity without their permission, except where clearly allowed under applicable law (e.g., parody).
     
     

2. Is unlawful or harmful
   
   

   • violates any applicable law or regulation;

   • is fraudulent, deceptive, or intended to facilitate scams or impersonations;

   • relates to terrorism, violent extremism, or organized crime;

   • meaningfully facilitates actual criminal activity.
     
     

3. Involves minors (absolutely prohibited)
   You must never create, generate, depict, upload, or share any content that:
   
   

   • involves children or anyone who appears to be under 18 in any sexual, nude, fetish, romantic, or suggestive context;

   • sexualizes characters, avatars, or depictions that reasonably appear to be minors;

   • depicts child sexual abuse, exploitation, grooming, or any related behavior.
     
     

4. Violation of this rule may lead to immediate account termination and reporting to relevant authorities.
   
   

5. Non-consensual or exploitative content
   
   

   • non-consensual intimate imagery (“revenge porn”);

   • deepfakes or impersonations used to harass, defame, mislead, or sexually exploit others;
     
     

   • content that promotes or depicts sexual violence, coercion, or exploitation.
     
     

6. Harassment, hate, or extreme violence
   
   

   • targeted harassment, bullying, or threats;

   • content that promotes hate or violence against individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected characteristics;

   • graphic or gratuitous depictions of extreme violence intended to shock or glorify harm.
     
     

7. Self-harm and dangerous acts
   
   

   • promotion or glorification of self-harm, suicide, or eating disorders;

   • encouragement of dangerous activities that could result in injury or death.
     
     

8. Malicious technical misuse
   
   

   • uploading or distributing viruses, malware, or any other code intended to harm, interfere with, or intercept systems, data, or communications;

   • attempting to bypass security measures or access other users’ accounts;

   • scraping, mining, or bulk collecting data from the Services without our written consent.
     
     

9. Spam and commercial abuse
   
   

   • unsolicited or unauthorized advertising, spam, pyramid schemes, or other forms of solicitation;

   • using the Services to send bulk messages or unwanted communications.
     
     

10. Misuse of voice or likeness features (if and when available)
    
    

    • using voice or likeness features to engage in deception, impersonation, or harmful deepfakes;

    • submitting voice recordings or likenesses of third parties (including public figures) without appropriate permission where required by law.
      
      

We reserve the right, in our sole discretion and where permitted by law, to:

• investigate any suspected breach of these Terms;

• remove or restrict access to any content;

• suspend or terminate accounts;

• report illegal content or behavior to law enforcement or other competent authorities.
  
  

4. Intellectual Property Rights

4.1 Your Rights in User Content

You represent and warrant that you:

• own or have all necessary rights to your User Content; and
  
  

• have obtained all permissions, licenses, and consents needed to use and submit your User Content to the Services.
  
  

Except as provided in these Terms, you retain whatever ownership rights you have in your User Content.

4.2 License You Grant to Sauci AI

By submitting or creating User Content through the Services, you grant REGNEXT EOOD a worldwide, nonexclusive, royalty-free, fully paid, transferable, sublicensable license to:

• host, store, reproduce, display, perform, adapt, modify, translate, analyze, transmit, distribute, and otherwise use your User Content,
  
  

• for purposes including:
  
  

  • operating and providing the Services;
    
    

  • improving and developing our models and features;
    
    

  • ensuring safety, moderation, and abuse prevention;
    
    

  • internal analytics and quality control;
    
    

  • showcasing the platform or features, where applicable and in line with your settings.
    
    

Where required by law, we will anonymize or aggregate data before using it for analytics or improvement purposes.

4.3 Characters and Generations

When you use the Services to create an AI character (“Character”) in accordance with these Terms:

• As between you and us, you own the original creative elements you contribute to that Character (e.g., name, backstory, personality traits), subject to any rights in the underlying models and technology.
  
  

• As between you and us, you also own the AI outputs (“Generations”) that are produced in response to your prompts and interactions with that Character, to the extent permitted by applicable law.
  
  

You grant us the same license as in Section 4.2 to use Characters and Generations for purposes of:

• operating and improving the Services,
  
  

• providing experiences to you and, where applicable, to other users (for example, if you choose to make a Character discoverable or shareable), and
  
  

• promoting Sauci AI, where such use is consistent with your settings and applicable laws.
  
  

When you interact with a Character created by another user or by Sauci AI:

• you own the Generations produced for you, subject to the rights of the Character’s creator and Sauci AI;

• you receive a limited license to use the Character’s underlying template only through the Services, not outside it, unless explicitly permitted.
  
  

4.4 Our Content and Technology

The Services, including:

• the Website,

• underlying software, models, algorithms, and infrastructure,

• our trademarks, logos, and brand elements (“Sauci AI Marks”),

• and any content we provide,
  
  

are owned by or licensed to REGNEXT EOOD and are protected by intellectual property and other laws.

Except as expressly permitted by these Terms, you must not:

• copy, modify, reverse engineer, decompile, or attempt to access the source code of the Services;

• remove or alter any copyright, trademark, or proprietary notices;

• use the Sauci AI Marks without our prior written consent.
  
  

All goodwill arising from use of the Sauci AI Marks will inure to REGNEXT EOOD.

5. Paid Features, Tokens, and Billing

5.1 Tokens and Credits

Sauci AI may use virtual credits or tokens (“Tokens”) for:

• accessing premium features,
  
  

• generating images, videos, or other high-cost outputs,
  
  

• unlocking specific Characters or interactions.
  
  

Tokens have no monetary value outside the Services and:

• are not legal tender or currency;
  
  

• cannot be exchanged for cash;
  
  

• may be subject to expiration rules as indicated in your account.
  
  

We reserve the right to change token pricing, bundles, and usage rules at any time, to the extent allowed by law. Subscription prices are treated differently and may only be changed in accordance with Section 5.8 (Price Changes).

5.2 Purchases and Payments

When you purchase Tokens, subscriptions, or other paid Services:

• you authorize us (and our payment processors) to charge your selected payment method;
  
  

• you represent that you are authorized to use that payment method;
  
  

• all fees, prices, and taxes will be displayed at checkout, where possible.
  
  

You are responsible for any applicable taxes, fees, or charges imposed by your jurisdiction.

All transactions are subject to our AML & Anti-Fraud Policy. We may block, suspend, or reverse payments to protect users and comply with financial regulations.

5.3 Standard Plans and Individually Agreed Plans

These Terms are the general rulebook for every subscription to Sauci AI. They do not themselves set your price or your billing schedule.

• Standard plans. The price, billing period and included features of each standard plan are shown on our pricing page and on the checkout screen before you confirm your purchase, and are repeated in the order confirmation we send you by email after payment.
  
  

• Individually agreed (custom) plans. Where we agree a plan with you individually, the commercial details of that plan (price, currency, billing period, start date, minimum term, included volumes, any setup fee, and any agreed notice period) are set out in your own individual agreement with us. That agreement may take the form of a signed contract, a written order form, or an order confirmation issued to you by email.
  
  

Your individual agreement or order confirmation, together with these Terms, our Refund Policy and our Privacy Policy, forms the complete contract between you and REGNEXT EOOD for your subscription. Your current plan, price, billing period and next renewal date are always visible in your account under Account > Subscription, and you may request a further copy of your individual agreement at any time from support@sauci.ai.

5.4 Automatic Renewal

Subscriptions renew automatically.

• Your subscription renews at the end of each billing period for a further period of the same length, and continues to renew until it is cancelled.
  
  

• The renewal price and the length of the billing period are those stated in your individual agreement or order confirmation. For standard plans they are those shown at checkout.
  
  

• On each renewal date we charge the payment method stored on your account. You authorize that recurring charge when you subscribe, and it continues until you cancel.
  
  

• Your renewal date is shown in your account under Account > Subscription. We also send a renewal reminder by email before quarterly and annual renewals.
  
  

• If a renewal payment fails, we may retry it for a limited period, and access to paid features may be suspended until payment succeeds.
  
  

5.5 Cancelling Your Subscription

You may cancel your subscription at any time, and you do not have to give a reason.

How to cancel:

1. Sign in at sauci.ai and open Account > Subscription (in the mobile app: Profile > Subscription).
   
   

2. Select Cancel subscription.
   
   

3. Confirm the cancellation. It is confirmed on screen and by email.
   
   

If you cannot reach the cancellation screen for any reason, you may also cancel by emailing support@sauci.ai from the email address registered to your account. We will action the cancellation and confirm it to you in writing.

Cancellation deadline. To stop the next renewal charge, your cancellation must reach us at least 24 hours before the renewal date and time shown in your account. A cancellation received less than 24 hours before renewal may not stop that renewal, in which case it takes effect at the end of the billing period that has just started. Where your individual agreement states a longer notice period (for example, 30 days before the end of a fixed term), that notice period applies to that plan instead of the 24-hour deadline.

Effect of cancellation. Cancelling stops all future charges. You keep access to your paid features until the end of the billing period you have already paid for, after which your account moves to the free tier. We do not issue partial refunds for the unused part of a billing period, except where mandatory consumer law requires it. Cancelling a subscription does not delete your account or your content. If you also want your account closed and your data deleted, follow Section 11.2.

5.6 Upgrades and Downgrades During a Billing Period

Upgrades. You may move to a higher plan at any time.

• An upgrade takes effect immediately.
  
  

• We charge the price of the new plan minus a pro-rata credit for the days you have already paid for but not used on your current plan. The credit is calculated on a daily basis, and the exact amount payable is shown to you for confirmation before you are charged.
  
  

• Your billing period restarts on the date of the upgrade, and the new plan then renews automatically on that new schedule at the new plan’s price.
  
  

• Pro-rata credit can only be applied to the upgrade itself. It is never paid out in cash and it does not carry over if you later cancel.
  
  

Downgrades. A move to a lower plan takes effect at the end of your current billing period, so that you keep what you have already paid for. No refund of the price difference is issued for the current period. A scheduled downgrade can be cancelled from Account > Subscription at any time before it takes effect.

5.7 Setup Fees

No setup or activation fee is charged for our standard plans. Where an individually agreed plan includes a setup, onboarding or implementation fee, that fee is stated in your individual agreement, is charged once together with your first invoice, and is non-refundable once the account or the agreed configuration has been made available to you, because it covers work already performed. This does not affect any statutory withdrawal or refund right you may have as a consumer under mandatory law.

5.8 Price Changes

• We never change the price of a billing period you have already paid for.
  
  

• We may change the price of future renewals. If we do, we will notify you by email to the address registered on your account at least 30 days before the renewal date on which the new price would first apply.
  
  

• The notice will state your current price, the new price, and the date from which it applies.
  
  

• You may cancel at any time before that date in accordance with Section 5.5, and no increased amount will be charged. If you do not cancel, the new price applies from the renewal date stated in the notice.
  
  

• Where an individually agreed plan fixes your price for a defined term, that price applies for the whole of that term, and any change takes effect no earlier than the end of the term.
  
  

• Changes in VAT or other taxes and duties may be passed on without prior notice, as they are set by the competent authorities and not by us.
  
  

5.9 Refunds

Except where required by law or where we explicitly state otherwise:

• all purchases are final and non-refundable.
  
  

If you are an EU/EEA consumer, you may have statutory withdrawal or refund rights for digital services in certain circumstances, subject to local law. Where applicable, we may ask you to explicitly consent to the digital service beginning immediately and acknowledge that you lose your withdrawal right once full performance has begun.

If you believe you have been incorrectly charged, please contact us using the contact details at the end of these Terms.

6. Copyright and Other Complaints

We respect the intellectual property and other rights of others and expect our users to do the same.

If you believe that content on the Services infringes your copyrights or other rights, you can submit a notice to us including:

1. Your full name and contact details (email address and postal address);
   
   

2. Identification of the work or rights you believe have been infringed;
   
   

3. A description of the allegedly infringing material and where it appears in the Services (URL or other precise location);
   
   

4. A statement that you have a good-faith belief that the use is not authorized by the rightsholder, their agent, or the law;
   
   

5. A statement that the information you provide is accurate and, if applicable, that you are the rights holder or authorized to act on their behalf;
   
   

6. Your physical or electronic signature.
   
   

We may remove or disable access to the reported content where appropriate and, where legally required, notify the user who posted it.

We may also terminate or suspend access for repeat infringers, in line with applicable law.

7. Third-Party Services and Links

The Services may contain links to third-party websites, services, or resources, or may integrate third-party AI models, payment providers, or other tools (“Third-Party Services”).

You acknowledge that:

• we do not control and are not responsible for Third-Party Services;
  
  

• we do not endorse and are not responsible for any content, products, or services provided by Third-Party Services;
  
  

• your use of Third-Party Services is at your own risk and may be governed by separate terms and privacy policies.
  
  

Any dealings you have with third parties in connection with the Services are between you and the third party. We are not liable for any loss or damage arising from such dealings.

8. Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless REGNEXT EOOD, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Services;
  
  

• your User Content;
  
  

• your violation of these Terms or any applicable law;
  
  

• your infringement of any third-party rights.
  
  

If you are a consumer in the EU/EEA or UK, this indemnity will apply only to the extent that it does not deprive you of protections you are granted under mandatory consumer law.

9. Disclaimers

You use the Services at your own risk.

To the fullest extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied, including but not limited to:

• merchantability;

• fitness for a particular purpose;

• non-infringement;

• availability, reliability, accuracy, or error-free operation.
  
  

We do not warrant that:

• the Services will meet your requirements;

• the Services will be uninterrupted, timely, secure, or free from errors or harmful components;

• AI outputs or other content will be accurate, complete, lawful, or suitable for any particular use.
  
  

Nothing in these Terms affects any statutory warranties or rights that cannot be excluded or limited under applicable law.

10. Limitation of Liability

To the fullest extent permitted by law, REGNEXT EOOD and its affiliates will not be liable for:

• any indirect, incidental, consequential, special, punitive, or exemplary damages;
  
  

• loss of profits, revenue, data, goodwill, or other intangible losses;
  
  

• any damages related to:
  
  

  • your use of or inability to use the Services;
    
    

  • reliance on any content, Characters, or Generations;
    
    

  • unauthorized access to or alteration of your data;
    
    

  • any conduct or content of other users or third parties;
    
    

  • any other matter relating to the Services.
    
    

Where our liability cannot be fully excluded by law, our total aggregate liability to you for all claims arising out of or relating to the Services or these Terms will be limited to:

• the amount you have paid us (if any) for use of the Services during the twelve (12) months immediately preceding the event giving rise to the claim; or
  
  

• if you have not paid any amount, one hundred (100) EUR,
  whichever is greater, unless a higher amount is required by mandatory law.
  
  

If you are a consumer in the EU/EEA or UK, these limitations apply only insofar as they are permitted under the consumer protection laws of your country of residence and do not limit our liability for injury, death, or intentional misconduct where such limitations are not allowed.

11. Termination, Account Closure and Deactivation

11.1 Suspension or Termination by Us

We may, where permitted by law and at our reasonable discretion:

• suspend or terminate your access to the Services, or
  
  

• remove or disable any User Content,
  
  

for reasons including but not limited to:

• your breach of these Terms or applicable law;
  
  

• suspected fraudulent, abusive, or illegal activity;
  
  

• requests by law enforcement or regulators;
  
  

• discontinuation or substantial modification of the Services.
  
  

Where we close a paid account for reasons that are not attributable to you, we refund the unused part of your current billing period on a pro-rata basis. Where we close it for breach, fraud, or other conduct attributable to you, no refund is due.

11.2 How to Close Your Account

You may stop using the Services at any time, and you may close your account permanently.

1. First cancel any active subscription in accordance with Section 5.5, so that no further charge is taken.
   
   

2. Sign in and open Account > Settings (in the mobile app: Profile > Settings).
   
   

3. Select Delete account and follow the confirmation steps. You are asked to confirm because the request cannot be reversed once the recovery window in Section 11.4 has passed.
   
   

4. We confirm the request by email to the address registered on your account.
   
   

You may also request closure by emailing support@sauci.ai from your registered email address. We may ask you to verify ownership of the account before we act, so that nobody else can close your account.

11.3 What Happens Following Deactivation

When your account is closed, whether by you or by us:

• access to the Services ends immediately and you can no longer sign in;
  
  

• any active subscription is cancelled and no further charges are taken;
  
  

• the remaining part of a billing period you have already paid for is not refunded, except where Section 11.1 or mandatory consumer law provides otherwise;
  
  

• any unused Tokens, credits, or promotional balances are forfeited and have no cash value;
  
  

• your Characters, Generations, chats, and other User Content are removed from the public and shared surfaces of the Services;
  
  

• links between your account and any connected sign-in provider are severed;
  
  

• our rights to use your User Content as described in these Terms survive to the extent necessary to operate and secure the Services and to comply with the law.
  
  

11.4 Data Deletion After Cancellation or Closure

• Cancellation is not deletion. Cancelling a subscription leaves your account and content in place on the free tier. Your data is only deleted if you close your account under Section 11.2, or ask us to delete it under the rights described in our Privacy Policy.
  
  

• Recovery window. For 30 days after a closure request, your account is deactivated but still recoverable. If you contact support@sauci.ai within that window, we can restore the account and its content. During the window your data is not visible or usable on the Services.
  
  

• Permanent deletion. Once the 30-day window has passed, your account and its associated personal data and content are permanently deleted or irreversibly anonymized, and cannot be restored.
  
  

• What we must keep. We retain a limited set of records after deletion where the law requires it or where we have an overriding legitimate interest, namely: transaction, invoicing and tax records for the statutory retention period; age-verification and moderation records where we are legally required to hold them; records needed to prevent fraud, abuse, or re-registration by a banned user; and records needed to establish or defend legal claims. These records are kept separately, limited to what is necessary, and described in our Privacy Policy.
  
  

• Backups. Residual copies may remain in secure backups for a short period until those backups are cycled out and overwritten.
  
  

• Re-registering. You may create a new account after deletion, but nothing from the deleted account (content, Tokens, purchase history, or subscription status) can be restored to it.
  
  

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and your use of the Services are governed by the laws of Bulgaria, without regard to conflict of law principles, except that:

• if you are a consumer residing in the EU/EEA or UK, you may also benefit from mandatory protections afforded to you by the laws of your country of residence.
  
  

12.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Services that cannot be resolved amicably shall be submitted to the competent courts of Sofia, Bulgaria, unless:

• applicable mandatory consumer protection laws allow you to bring proceedings in the courts of your country of residence.
  
  

Nothing in these Terms limits your statutory rights to bring actions before the courts of your habitual residence where such rights cannot be waived by agreement.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any other policies or guidelines referenced in them (including our Privacy Policy, our Refund Policy and, where applicable, Community Guidelines) and, where you have one, your individual agreement or order confirmation, constitute the entire agreement between you and REGNEXT EOOD regarding your use of the Services and supersede any prior agreements regarding the same subject matter. This section is subject to Section 13.2.

13.2 Order of Precedence (Individual Agreements)

If there is any conflict or inconsistency between these Terms and an individual agreement signed or otherwise agreed in writing between you and REGNEXT EOOD, the individual agreement prevails, for that customer and for the subject matter it covers. These Terms continue to apply in full to everything the individual agreement does not address. Any variation of an individual agreement is valid only if made in writing between the parties. Nothing in this section removes rights granted to you by mandatory consumer law that cannot be waived by agreement.

13.3 Changes to These Terms

We may update or modify these Terms from time to time. When we do:

• we will post the updated Terms on the Website;
  
  

• we will indicate the “Last updated” date at the top.
  
  

Where required by law, we will provide notice of significant changes and, if necessary, request your consent. Changes will apply from the date they are posted or from the date specified in the notice. If you continue using the Services after the updated Terms become effective, you are deemed to accept them.

If you do not agree to the updated Terms, you must stop using the Services and may request to close your account.

13.4 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

13.5 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.6 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms (in whole or in part) without restriction, for example in connection with a merger, acquisition, or sale of assets, provided that such transfer does not adversely affect your rights under applicable law.

14. Contact Us

If you have any questions about these Terms or the Services, or wish to report a violation, you can contact us at:

РЕГНЕКСТ ЕООД / REGNEXT EOOD / Ltd.
Str. George Washington 13
Sofia 1000
Bulgaria

Email: support@sauci.ai

Sauci AI also provides community-based support through our official Discord server. Discord is intended for general questions, guidance, and community interaction.

For privacy and security reasons, formal complaints, account-specific issues, billing matters, and legal requests must be submitted via email to support@sauci.ai.

Users should not share sensitive personal information, payment details, or legal inquiries through Discord.